FAQ
Questions and Answers
What Comes With My Order?
Your Dream Playa Ride Awaits!
One New Bike Fits Most: Our bikes are adjustable, so no need to worry about sizes. (beach cruiser or mountain bike)
Fresh upgrades: new seat, shocks, bearing covers, and air-filled tires
Safety first: a combo flashlight bike lock
Early bird perk (order before April 20th): free bike repair kit with patches, pump, multi-tool, and attachable bag
DIY Desert Style: Bring your own lights, baskets, and other decorations to customize your ride.
How do I Retreive my Bicycle?
Your Bikes, Your Way!
* Grab as many bikes as you need for your desert adventure.
* Pickup your bike at our Fernley, NV pop-up shop from August 25th to September 3rd, 2025.
Need a different pickup plan? No problem! Just let us know, and we'll work it out.
Don't forget: Bring your confirmation email and QR code for a smooth pickup process.
Refund / Exchange Policy
Got Bike Buyer's Remorse?
Don't worry, we've got you covered. Here's the deal:
* Pre-April 20th: You can get a 50% refund. Just reach out to us, and we'll sort it out.
* Post-April 20th: No refunds, but you can transfer your bike reservation to a friend or foe. Let us know, and we'll make it happen.
A Quick Note:
* Credit card fees are non-refundable, so keep that in mind.
Need more help? Just shoot us a message!
Do I need to Return My Bike?
Keep It or Donate It!
Your bike is yours to keep and enjoy. When you're done with your desert adventure, you can:
* Keep your bike: Ride on!
* Donate your bike: We'll donate it to a good cause. Just drop it off at the same location you picked it up between August 26th and September 7th.
Contact us to arrange a drop-off outside of those dates.